---
title: "Terms of use – Lavuno"
description: "The terms of the free trial that a management company starts by registering in the portal."
url: "https://lavuno.ch/en-GB/terms/"
language: "en-GB"
---

# Terms of use

Version 2026-10-01 · Last updated: 6 October 2026

This translation is provided for information. Only the [German version](/de-CH/terms/) is legally binding.

## 1 Scope and conclusion of the contract

**1.1** These terms of use govern the trial of Lavuno that an organisation starts by registering in the portal. The provider is Roland Jung, owner of the sole proprietorship JungMedien, Forchstrasse 107, 8132 Egg, Switzerland (the “provider”). The customer is the organisation named in the registration, for example a property management company, a housing cooperative or an owner (the “management”).

**1.2** Lavuno is a platform for booking shared laundry rooms. It consists of the portal for the management and its staff, the tenant app for the tenants and the related services. Lavuno is intended for organisations that manage or let flats and serves their business or professional activity.

**1.3** The contract for the trial is concluded when the person registering confirms their e-mail address through the link in the confirmation e-mail and Lavuno then creates the account of the management. By registering, this person confirms that they are authorised to represent the management for this purpose.

**1.4** If the management and the provider have concluded a separate contract about Lavuno, for example a pilot and founding partner agreement, that contract takes precedence over these terms of use. General terms and conditions of the management do not apply.

## 2 Trial

**2.1** The trial lasts 60 days. It starts on the day the e-mail address is confirmed; that day is the first day of the trial.

**2.2** During the trial, Lavuno is available to the management with the scope of the Pro plan, for its whole organisation. The provider may limit individual services where this is necessary to prevent misuse or for safe operation, in particular the number of text messages sent.

**2.3** The trial is free of charge. The provider does not issue an invoice for it.

**2.4** As a rule, seven days before the end of the trial, the provider reminds the staff of the management with the Administration role of the end date by e-mail.

**2.5** The provider may extend the trial at the request of the management or on its own initiative. It communicates the new end date in text form.

## 3 After the trial

**3.1** The trial does not turn into a paid subscription automatically. An obligation to pay only arises if the management and the provider expressly agree, at least in text form, to continue using Lavuno. The agreement states the plan, the price and the day from which Lavuno is invoiced.

**3.2** The prices on lavuno.ch are pilot prices and subject to change. Only the prices of the agreement under clause 3.1 are binding. Before the first invoice, the management enters its billing address in the portal.

**3.3** If no agreement is reached by the end of the trial, the provider may end the use. It announces this to the management at least 14 days in advance in text form; until then, Lavuno remains free of charge. Clause 9 applies to the data.

## 4 Obligations of the management

**4.1 Authorisation.** The management uses Lavuno only for properties that it manages, lets or owns, and only within the powers the owner grants it. Its details in the registration and in the portal are true and up to date.

**4.2 Tenant data.** The management is responsible for the personal data of the tenants and of its own staff in Lavuno (clause 7). It ensures that it may process this data in Lavuno, informs the tenants about the processing and enters only what is necessary for booking the laundry room. It does not enter sensitive personal data in free text or on photos, for example information about health, unless this is indispensable.

**4.3 Access data.** The management ensures that its staff keep passwords, passkeys, sign-in links and second-factor codes secret, and assigns roles only to the extent necessary. A QR letter contains the personal access code of a tenancy: the management hands each letter only to the flat entitled to it and has a new letter issued if a code has fallen into the wrong hands; the new letter invalidates the old code. It reports any sign of misuse without delay to [security@lavuno.ch](mailto:security@lavuno.ch).

**4.4 Permitted use.** The management uses Lavuno only for the purpose under clause 1.2. It refrains from anything that may impair the operation or security of Lavuno, in particular load or penetration tests without the provider’s prior consent, circumventing access restrictions and sending unsolicited messages through Lavuno. It does not make Lavuno available to third parties for their own properties and does not resell it. If it discovers a vulnerability, it reports it to [security@lavuno.ch](mailto:security@lavuno.ch).

**4.5 Staff of the management.** The management ensures that its staff, including contracted caretaking services, comply with these terms of use.

## 5 Services of the provider and availability

**5.1** The provider operates Lavuno and stores the data in data centres in Switzerland. During the trial, it provides Lavuno as it is: it warrants neither a particular availability nor particular properties nor freedom from errors. It fixes reported errors as far as it is able to.

**5.2** The provider may develop Lavuno further and change, add or remove features. Where possible, it announces maintenance that interrupts the use in advance.

**5.3** The provider may temporarily block Lavuno in whole or in part where this is necessary to avert a substantial threat to the security of the data or of the operation. It informs the management without delay and lifts the block as soon as the threat has been removed.

**5.4** The delivery of text messages and e-mails depends on networks and services outside the provider’s control. The provider hands the messages over to the delivery services with due care; it does not guarantee their delivery.

**5.5** The provider answers questions sent by e-mail to [kontakt@lavuno.ch](mailto:kontakt@lavuno.ch) as far as it is able to, on working days.

## 6 Rights of use

**6.1** For the duration of the trial, the management receives the non-exclusive and non-transferable right to use Lavuno for its properties and to make it accessible to its staff and the tenants.

**6.2** All rights in Lavuno, in particular in the software, templates, texts and design, remain with the provider. The management may not reverse engineer Lavuno unless the law mandatorily permits this.

**6.3** The management has control over the data that it, its staff and the tenants enter in Lavuno. The provider may freely use suggestions of the management about Lavuno.

## 7 Data protection and processing on behalf

**7.1** The management is the controller of the personal data about the tenants and the staff of the management that arises in Lavuno; the provider processes it on the management’s behalf as a processor (Art. 9 of the Swiss Federal Act on Data Protection, FADP). The provider is itself responsible for the details given in the registration and for the data of the customer relationship; the [privacy policy](/en-GB/privacy/) applies to these.

**7.2** As a processor, the provider is bound by the following:

- It processes the data only to provide Lavuno under these terms of use and according to the settings and further instructions of the management, never for its own purposes such as advertising.
- It stores the data, including the backup copies, in data centres in Switzerland.
- It grants access only to persons who need it for their tasks and who are bound to confidentiality. It sees tenant data in Lavuno only in a support session with a stated reason, which appears in the audit log of the management; outside such a session, Lavuno shows it only the master data, billing data and key figures of the management.
- It protects the data with appropriate technical and organisational measures.
- It uses specialised delivery services to send text messages and e-mails. If these disclose data abroad, then only to a country with adequate data protection or on the basis of appropriate safeguards under Art. 16 FADP.
- It reports breaches of data security that affect the management’s data to the management as quickly as possible.
- It supports the management with requests from data subjects; for this purpose, Lavuno offers export, correction and deletion per tenancy.

**7.3** At the request of the management, the parties additionally conclude the provider’s data processing agreement; requests to [kontakt@lavuno.ch](mailto:kontakt@lavuno.ch). That agreement takes precedence over this clause.

## 8 Liability

**8.1** During the trial, the parties are liable to each other only for damage they cause intentionally or through gross negligence. Liability for slight and medium negligence is excluded, including for auxiliary persons.

**8.2** Liability for personal injury and mandatory statutory liability provisions remain reserved.

**8.3** Neither party is liable for non-performance to the extent that it results from events beyond its reasonable control, for example natural events, measures taken by authorities or large-scale failures of power, telecommunications or internet networks.

## 9 Termination, export and deletion

**9.1** The management may end the trial at any time by a message in text form to [kontakt@lavuno.ch](mailto:kontakt@lavuno.ch), with effect from the day of receipt or a later day that it names.

**9.2** The provider may end the trial with 14 days’ notice in text form. Either party may end it with immediate effect for good cause, in particular in the event of misuse of Lavuno or a serious breach of these terms of use.

**9.3** When the use ends, the provider stops providing Lavuno to the management: the access of the tenants and of the staff of the management ceases to work, and bookings after that date lapse. The management informs the tenants in good time.

**9.4** If the management requests this in text form within 30 days after the end of the use, the provider hands over an export of its data in a machine-readable format free of charge. The provider deletes the data of the management within 30 days after handing over the export or after the management waives it, at the latest 60 days after the end of the use, and confirms the deletion in text form.

**9.5** The following are exempt from deletion under clause 9.4:

- Backup copies: they are overwritten in the regular cycle, at the latest after twelve months, and are not used for any other purpose until then.
- The audit log: the management instructs the provider to keep the entries as evidence until ten years after they were created. The provider uses them only for this purpose and releases them only to the management or on its instruction. The management may revoke this instruction at any time in text form; the provider then deletes the entries within 90 days unless a statutory obligation prevents this.
- Invoices and accounting records that the provider keeps for the statutory periods.
- The accounts of the staff of the management: after the end, they no longer have access to data of the management and are deleted 24 months after the last role assignment, unless the person has a role with another customer of the provider. At the request of the management, the provider deletes accounts without such a role within 30 days after the end.

## 10 Changes to these terms of use

**10.1** Each version of these terms of use carries a version number and a date. The provider publishes new versions on lavuno.ch and keeps earlier versions; on request, it provides a management with the version that management has accepted.

**10.2** For a running trial, the version accepted at registration applies. A new version only applies to it if the management consents. If it does not consent, either party may end the trial under clause 9.

## 11 Final provisions

**11.1** Messages in text form are sent by e-mail: to the provider at [kontakt@lavuno.ch](mailto:kontakt@lavuno.ch), to the management at the e-mail address of the person who registered or to the staff with the Administration role.

**11.2** The provider may transfer the contract for the trial to a company that continues the Lavuno business and is controlled by Roland Jung. It informs the management in advance in text form; the management may then end the trial under clause 9.1.

**11.3** Should a provision of these terms of use be or become invalid, the remaining provisions remain valid. The invalid provision is replaced by a valid one that comes closest to its purpose; the same applies to gaps.

**11.4** The contract for the trial is governed by Swiss law, excluding the conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods.

**11.5** The exclusive place of jurisdiction is the place of business of the provider, currently Egg (Canton of Zurich). Mandatory places of jurisdiction remain reserved.